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[Dedicated Manager] We’ll Never Disappoint You!

REAL-TIME AND INSTANT OPERATIONS SUPPORT

Unexpected can happens anytime and anywhere, especially for the travel industry.

Our experienced operations support team are prepared for any unforeseen circumstances and we will never let you down. The team will monitor the trip and provide an INSTANT and REAL-TIME response for any unexpected happened making sure your trip goes smoothly.

Late March, 2020. AERO LINK had 2 requests from one of our clients to provide a set of experienced BBJ crews to perform an international flight from Beijing to Ardmore, OK and followed by a delivery flight from the West Coast to Guangzhou.

Ardmore is a business, cultural and tourism city and the county seat of Cater County, Oklahoma. As of the 2019 census, the city had a population just less than 25,000 and it is located 90 miles away from both Oklahoma City and Dallas.

The first flight smoothly landed in Ardmore. Ground transportation, hotels, air tickets and etc. were arranged for the crew to prepare for the flight delivery on the following day. Something unexpected happened with the potential to cause severe delay on the next mission. The main problems were caused by the weather in Ardmore, causing the mobile network unstable and the local ground transport companies were either out of services or not available for the short notice. The crew made a huge effort in contacting our dedicated manager and the operation team to report the matter.

It was 0300am Hong Kong Time while we learnt about the incident. Our 24/7 dedicated manager and the team immediately look for any ground transportation company in the vicinity of Ardmore. Lucky enough, the team successfully managed to secure a transport company with the availability from Oklahoma to pick our crews from Ardmore. With the professionalism and timely communication from our crews and the dedicated manager and team, the next trip was able to perform according to the plan.

The dedicated manager and team will not able to make the right decisions and calls under pressure without the full SUPPORT and TRUST from our clients and crews.

Unexpected can happens anytime and anywhere and AERO LINK is here with you to tackle the problems together. Our mission is to ensure your trip goes smoothly.

AERO LINK YOUR BEST FLYING COMPANION

新飛機交付您安排了嗎?
租約到期的飛機,您找到承租人了嗎?
客戶的航班,您都準備好了嗎?
爲客戶尋找解決方案是AERO LINK的服務宗旨。

從私人客戶到航空公司調機,飛機買賣到飛行人員管理,AERO LINK都能爲您提供相關服務。

我們備有龐大機組數據庫接通全球、全天候運營團隊隨時隨地爲您定制高隱私度飛行。
專屬客戶經理在收到合約機組需求之後,會馬上按照機型和飛機注册在全球配對合資格飛行員,盡量選用毗鄰起飛城市的人員,以將調組成本降至最低,再按飛行員的經驗,包括飛行時數和地點、過去三個月飛行紀錄等,挑選最為合適的機組給客戶選用。

匹配成功後即時按飛行時刻安排調組,確保飛行員在起飛前最少12小時到達待命,並有充足休息。我們全程緊貼客戶的行程,為客戶提供實時飛行資訊,不論是延長或更改行程方案,隨時候命的客戶經理都會寸步不離提供協助,給客戶一個安心無憂的行程。

我們堅持以 24 小時全天候服務的理念竭誠為您提供快捷、高效、完善、優質的航空服務。

2020年3月正值美國雨季,受雷暴和強雨影響,地面交通和航空服務很多時候都會受影響,AERO LINK的波音BBJ合約飛行員當時也遇到一個挑戰⋯⋯

美國阿德莫爾城是一座面積不足140平方公里的小城市,人口不足25,000人,適合商務出行、旅遊和文化觀光,距離大城市俄克拉荷馬城和達拉斯僅90英里。當地的交通和酒店配套僅僅足夠本地人使用。AERO LINK的BBJ飛行員需要把一台飛機送達阿德莫爾,並於翌日中午抵達美國西岸,為同一個客戶進行一台新飛機交付。

碰巧遇上阿德莫爾全線交通配套及訊號網絡故障,霎時間沒有即時交通可以趕及美國達拉斯市區民用機場,乘坐大航班到西岸,加上新任務的行程時刻迫在眉睫,飛行員和客戶陷入苦惱當中。

同一時間,在香港時間凌晨三點,7/24待命的客戶服務經理提供了實時協助,馬上聯絡阿德莫爾周邊城市的專車服務公司,派專車前往阿德莫爾迅速把飛行員送到達拉斯,並為飛行員重新安排酒店房間,讓他們在等候的時間有舒適的休息。最終調組只比原訂計劃延遲三小時,新任務不受影響按原定計劃進行。

AERO LINK 的專業機組匹配服務從不令你失望,專屬客戶經理會全程緊貼你的行程,確保能按照時間表順利飛行,讓你的旅程得到全面的保障。有賴客戶和飛行員的信任,AERO LINK的專屬客戶經理才能不慌不忙提供最實時和適合的方案解決問題。不可抗力的因素隨時出現,我們的使命是保障你的行程,順逆同行。

AERO LINK你的最佳飛行夥伴,與您踏遍全球、伴您飛行。

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